FAQs on Koup & our technology

Q. Does the cinnamon t-shirt smell of cinnamon?

A. Unfortunately, our t-shirt doesn't smell of cinnamon, the aroma we love evaporates during the yarn making process.


Q. How best to maintain and care for your cinnamon t-shirt?

A. Our T-shirt is machine washable and can be tumble dried at low temperature. But since we are all in for sustainability and energy saving and our t-shirt dries pretty fast, we suggest our customers hand wash and hang dry, this makes the t-shirt lasts even longer.


Q. Does the anti-odour function repels all odour?

A. Our anti-odour technology works by inhibiting the growth of “odour-producing” bacteria but does not repel smell from cooking, cigarettes or other odours being transferred onto the shirt.


Q. How is your shirt recyclable?

A. Our shirts are designed to be recyclable because it’s only made with 100% recycled polyester without any spandex or blends such as polyester cotton which makes the recycling difficult.


Q. When will I get my cinnamon t-shirt?

A. We aim to start shipping the first batch of order from Kickstarter June 2020, any orders placed after the Kickstarter campaign ended will be sent out after the first batch is fulfilled. The timing of you receiving the t-shirt very much depends on your location and also the postal company.


Q. Will I have to pay any duties or taxes for my order?

A. You will be liable for all import duties, customs and taxes. These will be charged at the point of, or after delivery. These fees depend on your country and we does not have any control over these, so please contact your local customs office to find out more information if you are unsure about the charges.